QUALITY, INFORMATION SECURITY, SERVICE MANAGEMENT, BUSINESS CONTINUITY AND PERSONAL DATA MANAGEMENT SYSTEM POLICY
Our integrated management system policy and commitments regarding quality, information security, service management, business continuity, and the protection of personal data.
This English version is provided for convenience only. In the event of any discrepancy between the English and Turkish versions, the Turkish version shall prevail and constitutes the legally binding text.
Our company provides services in the field of "Computer Programming Activities (Coding of System, Database, Network and Web Page Software as well as Custom Software for Clients; Application Development for Desktop or Mobile Devices; Project Development; and Finance, R&D and Investment Incentive Consulting Services)."
While we have made the Quality Management System, Information Security Management System, Personal Data Management System, Service Management System, and Business Continuity Management System an indispensable principle of our company, our primary objective is to adopt the policies of these management systems and ensure that they are implemented on an ongoing basis. Our organization undertakes to comply with the requirements of the Quality Management System, Information Security Management System, Personal Data Management System, Service Management System, and Business Continuity Management System, to ensure secure access to the information assets of the individuals whose data we process, and to continually improve our system.
Our Commitments
As one of the leading organizations that is growing rapidly and continuously renewing itself, our company commits to:
Safeguarding the continuity, accessibility, and performance of the software development, system administration, database, network, web, and mobile application services, as well as the consulting services, that we provide to our clients;
Increasing the effectiveness of our processes and proactively managing potential adverse effects by adopting a risk- and opportunity-based approach;
Ensuring the planning, design, development, delivery, monitoring, and continual improvement of services within the scope of the service management system;
Regularly assessing customer needs and expectations in order to monitor and measure service levels, and carrying out activities aimed at increasing customer satisfaction;
Identifying and assessing risks that may cause service interruptions, and implementing the controls necessary to reduce them to an acceptable level;
Ensuring the adequacy, and safeguarding the sustainability, of the human resources, information resources, software, hardware, network infrastructure, and cloud services used in service delivery;
Monitoring the impact of suppliers, business partners, and external service providers on service delivery, evaluating their performance, and ensuring the continuity of service levels, as well as ensuring the continuity of service quality by developing mutually beneficial relationships with our suppliers and business partners;
Setting service availability, capacity, performance, and service continuity objectives, and regularly monitoring and improving them;
Ensuring the continuity of service quality by effectively managing incident, service request, problem, change, and release management processes;
Assessing internal and external threats that may affect business continuity, identifying critical activities, and managing business continuity risks;
Establishing, maintaining, and regularly testing business continuity plans for critical business processes, software systems, customer data, and service infrastructure;
Ensuring that services are restored within acceptable timeframes in the event of emergencies, cyberattacks, infrastructure outages, natural disasters, and human-caused incidents;
Strengthening organizational resilience by evaluating the lessons learned from business continuity and information security incidents;
Ensuring the uninterrupted continuity of services by protecting our organization's critical information assets, customer data, and service infrastructure;
Regularly monitoring, measuring, and continually improving the performance of the Quality Management System, Information Security Management System, Personal Data Management System, Service Management System, and Business Continuity Management System;
Complying with ISO/IEC 27001, ISO/IEC 20000-1, ISO 22301, the KVKK (Turkish Personal Data Protection Law No. 6698), and all other applicable legal, regulatory, and contractual requirements;
Developing and promoting a culture of quality management, service management, information security, personal data protection, and business continuity with the participation of all our employees, in order to support the sustainable growth of our organization.
We hereby make these commitments as Top Management.
Contact
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